Shipping Policy

We are committed to delivering your purchases efficiently and on time. This Shipping Policy outlines our shipping options, processing times, and other important details related to the delivery of your order.

Shipping Options

  • Free Shipping: Enjoy free shipping on all orders.
  • Standard Shipping: Estimated delivery in 5-10 business days.

Processing Time

We offer free worldwide standard shipping (list of countries below).

The standard shipping times are as follows:

  • UK: 4-10 business days*
  • Europe: 1-2 weeks*
  • USA: 1-2 weeks*
  • Middle East: 3 weeks*
  • Central Asia: 3 weeks*
  • Australia & NZ: 2-4 weeks*
  • South America: 2-5 weeks*

* The estimated delivery times are "estimates" based on recent deliveries and shall not be seen as a guaranteed delivery timeframe. We do our best to ensure that the shipping process works as smoothly as possible, but in case of late delivery - we do not issue a refund.

  • Order Processing: Orders are processed within 1 to 2 business days after purchase.
  • Shipping Confirmation: You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Fees

List of Free Shipping Countries

  • Australia
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Hungary
  • Ireland
  • Israel
  • Netherlands
  • New Zealand
  • Norway
  • Portugal
  • Spain
  • Sweden
  • United Kingdom
  • United States

The rest of the World we charge $9.99 Shipping.

  • Free Shipping: Available for all orders.
  • Standard Shipping: Calculated at checkout based on the weight and destination of the order.
  • Express Shipping: Calculated at checkout based on the weight and destination of the order.

International Shipping

  • Availability: We offer worldwide shipping. Delivery times and shipping costs may vary depending on the destination country.
  • Customs Fees: Customers are responsible for any customs fees or taxes associated with international shipments.
  • Delivery Times: International shipping times may vary depending on the destination country.

Shipping to P.O. Boxes

  • Standard Shipping: Available for delivery to P.O. Boxes.
  • Express Shipping: Not available for delivery to P.O. Boxes.

Tracking Your Order

  • Tracking Information: Once your order has been shipped, you will receive an email with tracking information. You can track your order using the provided tracking number.
  • Tracking Updates: You can also check the status of your order by logging into your account on our website.

Lost or Damaged Items

  • Report the Issue: If your order is lost or damaged during shipping, please contact us immediately at support@allureeros.com with your order number and details of the issue.
  • Resolution: We will work with the carrier to resolve the issue and ensure that you receive a replacement or a refund as soon as possible.

Delivery Delays

  • Unexpected Circumstances: While we strive to deliver your order within the estimated timeframe, delays may occur due to unforeseen circumstances such as weather, holidays, or customs processing.
  • Notification: If there is a significant delay in the delivery of your order, we will notify you via email.